Returns Policy

Terms & Conditions

We are happy to exchange or refund any product (excluding jewellery, food and gift vouchers) returned to us in ‘as-sold’ condition with the receipt within 28 days.

• Goods which are special order, made to measure or cut to length cannot be exchanged or refunded (unless faulty).

• You must produce your original receipt as proof of purchase. Without the original receipt neither a refund nor an exchange will be given.

• Refunds will be issued using the same method of payment. If payment is made by credit/debit card, the same card must be used.

• Gordale reserves the right to refuse a refund or exchange with or without a receipt, without explanation.

• For promotional offers, such as ‘BOGOF’ or ‘get the cheapest item free’ , all items including the ‘free’ item or any promotional vouchers must be returned in order for us to process the refund. This does not affect your statutory rights.

For information on our Festive Returns Policy, please click here.