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For all of our terms and conditions, and policy documents please see below;

ENVIRONMENTAL POLICY

At Gordale, we believe we all have a responsibility to protect our environment. That’s why we’ve taken the lead with employees and suppliers, making protecting the environment central to our business.

Because we’re so passionate about minimising the impact of our activities, we’re absolutely committed to a continuous process of development. We want our business to grow in a manner that contributes to achieving an environmentally sustainable development, and we wish to reflect this in our business practices through our values and policies.

In developing and operating our environmental policy, we aim to make the requirements of legislation and environmental regulation the minimum standards to be observed – so we always invite new ideas to encourage sustainable development.

Together with our employees, we observe a number of commitments, which are set out in the following statement.

 

  • We encourage employees to turn off all electrical equipment, such as computers, laptops and photocopiers when not in use
  • We encourage employees to turn off any room lighting when not in use
  • Timers, sensors and thermostats have been installed to prevent waste of resources
  • We actively promote recycling both internally and amongst its customers and suppliers
  • We actively promote the use of recycled products and materials
  • We source and promote a product range to minimise the environmental impact of both production and distribution
  • We use local suppliers and produce wherever possible
  • We implement staff training to raise awareness of the importance of recycling and enlist their support in improving the company’s performance
  • We work with the community and schools to encourage awareness of the environment through education in the form of talks, school trips and tree planting and ‘Grow Your Own’ competitions
  • We plant trees and site bird houses on Gordale property
  • We work with local societies such as the RSPB, Woodland Trust and Cheshire Wildlife Trust
  • We have over 400 solar panels which produce approximately 80,000 watts of energy
  • We use recyclable cups and tubs throughout our coffee shop – we have also limited the use of straws
  • We have reduced the use of carrier bags by over 50% – bags that we do used are biodegradable

 

FSC POLICY

Gordale is committed to the purchasing of products from a responsible source. To achieve, we ensure, where possible, that all wood and paper products come either from well-managed forests or recycled materials.

We believe that the best way to do this is to purchase products with the FSC logo. We believe certification by the Forest Stewardship Council (FSC) currently offers the best evidence that wood and paper products come from well-managed forests.

 

We ensure that:

  • Where possible, all paper, timber and timber products come from recycled or FSC certified forests
  • Where available, all tropical hardwood sold is FSC certified
  • Certified or recycled timber, timber containing and paper products sold by Gordale are labeled appropriately
  • All timber and timber containing products used by Gordale in property developments and maintenance come from well-managed forests

We shall not knowingly use:

  • Illegally harvested wood
  • Wood harvested in violation of traditional and civil rights
  • Wood harvested in forests where high conservation values are threatened by management activities
  • Wood harvested from forests being converted to plantations or non-forest use

 

GROWING MEDIA AND PEAT

The government aims to see a reduction and eventual phase out of peat in horticulture, both commercially and for home gardeners.

Peat is an organic material formed when plants in waterlogged areas die. Instead of decomposing slowly, they accumulate as peat.

Peat bogs support unique wildlife, storing carbon and rainwater and releasing it slowly to the rivers. Because peat is made slowly, its extraction causes damage to the environment, so we are committed to finding other growing mediums with either less peat in or no peat at all, as long as the end result is the same: quality plants that are safe, look good, smell fine, with the same water needs and good rooting structure.

Look out for the following logos on our growing media products:

Dragon Fly – produced by a full member of the Growing Media Initiative, Dragon Fly meets a strict sourcing code and contains less than 50% peat.

FSC – this compost contains wood products from responsibly managed forests and can be traced back from the store, through manufacturing to the forest of origin.

Please do not hesitate to ask a member of staff should you need any assistance on this or any other aspect of your growing media choice.

FESTIVE RETURNS POLICY 2020

Terms & Conditions

  • Gordale is happy to exchange or refund Christmas lines purchased on or before 23rd December 2020 provided they are returned no later than 24th December 2020

Gordale will not refund or exchange items returned after this date.

(including, but not limited to; lights, trees, tree decorations, ornaments)

  • Gordale will exchange Christmas gifts returned after Christmas up until 11th January 2021
  • The original till receipt or gift receipt must be produced as proof of purchase. Without the original receipt neither a refund nor exchange will be given.
  • Gordale reserves the right to refuse a refund or exchange with or without a receipt, without explanation.
  • The following items can not be returned:
    1. All Food

Including Food Hampers & Drinks

  1. Gift cards or Vouchers
  2. Earrings
  3. Any bespoke item or item ordered in especially

 

 

This does not affect your statutory rights

 

We are sorry but Gordale will have limited ability to perform refunds on the 27th Dec.

**Expect delays if making returns on this date**

FRIENDS REWARDS CLUB TERMS AND CONDITIONS

 

  • The Rewards Club Card costs £12.00 per annum.
  • When a customer joins, membership lasts for 12 months with a renewable date of the first day of the joining month, the following year.
  • Membership entitles customers to receive points on all qualifying purchases. 5 points will be awarded for every whole £1 spent.
  • Points have a monetary value of £0.01, this equates to 5% of the value of the purchase.
  • Points can be accumulated and used to make future purchases either as full or part payment.
  • Points are non-transferable and cannot be exchanged for cash.
  • In addition to the points, customers will be issued with a card for twelve free tea/coffee vouchers to be used one per month, one of which also includes a cake, (cake value not to exceed £3.75) to be used in August to celebrate Gordale Garden Centre’s birthday.
  • Card Holders will receive exclusive offers and promotions throughout the year.
  • Card Holder offers will only be sent out by email.

 

  • Terms and Conditions
  • Customers must present their loyalty card at the beginning of the purchase. Points CANNOT be added retrospectively under any circumstances.
  • Anniversary date for renewals is the 1st of the month that the customer joined.
  • Renewal reminders will be sent out during the month prior to the anniversary month.
  • Renewal after one year of membership is £10.00 and is chargeable annually.
  • Loyalty cards will be posted out within 7 days of payment. Unless purchased in store.
  • Loyalty cards may take up to 72 hours to become active.
  • If membership lapses for more than 28 days after the date of renewal, any points outstanding on the account will be lost and cannot be reinstated if the account is then re-opened at a later date.
  • Loyalty cards remain the property of Gordale Garden Centre and are non-transferable.
  • In the event that a card is lost a charge of £1.00 will be made to replace it.
  • A second card can be added to the account at a charge of £1.00 however additional cards will not be eligible for extra tea/coffee vouchers.
  • Vouchers lost will not be replaced.
  • In the event that the scheme is cancelled, 30 days notice will be given and members will be reimbursed to the value of the unused months in the form of a credit note. This will also include any unused points.
  • You may close your account at any time in which case all remaining points on your card will be lost.

 

  • Exclusions
  • Points will not be awarded for, and cannot be used against, any purchase of HTA or Gordale gift cards
  • Points will not be awarded for, and cannot be used against any purchase made in the Petrol Station.
  • Points will not be awarded in conjunction with any other offer or promotion. (This will include any discount vouchers, multi-buys and promotional events.  This list is not exhaustive).

 

Gordale may vary these terms and conditions on notice to you. Earning further points or using vouchers following such variations shall constitute acceptance of the changes.

ONLINE BOOKING TERMS & CONDITIONS

Your commitment to us:

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Gordale and yourself.

 

Bookings

  • Please ensure that you are confident you will be able to attend your booking before completing the purchase of your tickets.
  • Please note that we are unable to transfer/move bookings unless in exceptional circumstances. In these cases Gordale reserves the right to charge an admin fee of £3.00
  • Tickets may not be resold.

 

Arrival

  • Please arrive at least 10 minutes before your ticket time, to ensure you are booked in without delay.
  • Please bring along your booking reference and/or email print out.
  • Please be aware that late arrivals may not be admitted and will not be offered at alternative time.

 

Prices

  • Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.
  • Prices displayed on the site are correct at time of publication but are subject to change without notice.

 

Refunds and Cancellations

  • If we find it necessary to cancel the event for any reason you will be offered a full refund or if available the option to book an alternative time.
  • Unfortunately we cannot issue any refunds for cancellations, late arrival or failure to attend the event.

 

Online Booking

  • Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.
  • Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
  • Please bring along your booking reference number and/or email print out.

We are Gordale Nurseries Limited of Chester High Road, Burton, Neston CH64 8TF. We act as data controller in respect of your personal data and you can contact us by writing to us at the above address or emailing us at admin@gordale.co.uk.

This policy sets out how we will use your personal data when you use our websiteshop with uscomplete any forms or join our Friends Rewards Loyalty scheme, in simple and straightforward terms.

We collect the following personal data about you:

  • Google analytics data when you visit our website.
  • Your name, email address, phone number and payment details for the purpose of purchasing tickets or gift cards online or when joining/renewing your loyalty membership online.
  • Your name and email address if you subscribe to receive our emails. You can opt out of receiving our emails at any time by clicking the unsubscribe link within each email, or you can email admin@gordale.co.uk to tell us you want to unsubscribe.
  • If you are a member of our loyalty scheme we collect transactional data about your purchase history. We also hold the contact information you provided upon joining the scheme.
  • Your name, contact details and any other information you provide (including payment information) to us when making an inquiry, place an order, make a purchase or lodge a complaint. This can be done in-store, over the telephone, via email or social media.
  • Any details you provide us on promotional vouchers,comment forms or competition entries.
  • We may capture images of you and your vehicle when you visit us on our CCTV system. This is in place for the safety and security of our staff, site and customers.
  • We may photograph images or video of you if you attend or participate one of our in-store promotional events.

We may process the data we collect about you in the following ways:

  • We use Google analytics data about which pages of our website visitors browse, how long visitors spend on our webpage and, broadly speaking, the geographical area visitors come from. We do not store or collect any data on IP addresses or use the data in any way to identify individuals. (This information is available through Google analytics; however it is not used by us or processed in any way.) We use the data we do collect to alter our website on a general level. We do not tailor the site to individuals.
  • If you make a purchase online, we will use the information you provide to fulfil your purchase requirements. Shopping online will also create a profile for you.
  • If you sign up to receive our emails, we will use your data to send you emails about us, the activities we are hosting as well as any promotional messages about products we sell.
  • If you are a member of our loyalty scheme we will use the data to allow us to administer the scheme and its benefits.  We do not profile your spending or monitor your purchases
  • If you make an inquiry, place an order, make a purchase or lodge a complaint with us we will use the information you provide to supply the products/services you have requested, to process the payment for the items and to provide you with any customer service or administrative support that may be required.
  • If you submit promotional vouchers, comment forms or competition entries to us we may use the information to contact you to advise if you have won, to discuss your comments or to follow up on your visit. If you have also provided further information such as email address or post code we may use this information to keep in touch about future events and promotional messages as well as to help us evaluate the success of a targeted marketing campaign. We do not collect information about individual households, only post code subsector voucher redemption rates.
  • We may use CCTV images to assist the police or other relevant authorities in tackling crime or, on occasion, with insurance companies who make specific requests in writing to us as part of a claim investigation
  • We may use photographed images or video collected in-store at promotional events. These may be used in-store, on our website or social media.  If you are the sole focus of any such image or video we will ask you for your specific consent. If you see an image of you which we are using and you would like us to remove it you can email to admin@gordale.co.uk to request its removal.

The Lawful basis for processing your data:

  • We process website data based on our legitimate interest of keeping our website up to date and relevant, improving our services and advising our marketing strategy.
  • We process your email data based on our legitimate interest of keeping our customers up to date with products, promotions, services etc.
  • If you are a member of our loyalty scheme we process your data based on our legitimate interest of keeping our customers informed about our business and promoting our products and services based on the preferences you choose.
  • We process your personal data when making an inquiry, placing an order, making a purchase or lodging a complaint to fulfil our contractual obligations with you.
  • We process information provided on promotional vouchers, comment forms or competition entries based on our legitimate interest of improving customer service, feeding back into our marketing strategy as well as keeping our customers informed about our business.
  • We operate CCTV on the basis of our legitimate interest of protecting our store, preventing crime, providing a safe environment for our staff and customers.
  • We promote our promotional events in-store, on our web page and via social media based on our legitimate interest of improving our business, keeping our customers informed about our activities and events and improving our marketing strategy.

We may share your data with selected third parties including our marketing agencies, our email platform provider, our payment providers, data storage providers and systems management providers. We have undertaken due diligence on all our third parties to ensure they are GDPR compliant.

We do not transfer data outside of the UK or EEA. However by the nature of the internet, the personal data you supply through our website may be sent to servers anywhere in the world. It may be used, stored and processed anywhere in the world including countries outside the European Economic Area.

We will retain your data as follows:

  • For as long as you are subscribed to receive our emails.
  • For as long as you are a member of our loyalty scheme or if you leave the scheme but do not ask to be forgotten, we will hold your transactional data for a period of five years after which time it will be securely archived.
  • For five years when you make a purchase or place an order with us after which time it will be securely destroyed. This is because five years is the longest warranty offered by any of our products. For inquiries or complaints we will keep it for as long as is required to resolve the matter after which time it will be securely destroyed.
  • For as long as is required to run any competitions, analyse voucher redemptions or process comments.

As a data subject you have rights, including the right to be ‘forgotten’ by us. To find out what your rights are please visit the ICO website https://ico.org.uk/

You can also lodge a complaint with the ICO if you feel we have not lived up to our obligations by visiting https://ico.org.uk/concerns/

If you want to find out more please get in touch with us by emailing admin@gordale.co.uk

As part of our recruitment process, Gordale collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

What information does Gordale collect?

During the recruitment process we collect a range of information about you. This includes:

  • your name, address and contact details, including email address and telephone number
  • details of your qualifications, skills, experience and employment history
  • information about your current level of remuneration, including benefit entitlements
  • whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process
  • information about your entitlement to work in the UK

We collect this information in a variety of ways, e.g. data might be contained in application forms or CV, passports or other identity documents, or collected through interviews. We may also collect personal data about you from third parties, such as references supplied by former employers. We will only seek information from third parties once a job offer has been made and will inform you that we are doing so. Data is stored in a range of different places, including on your application records, HR filing systems and on IT systems.

Why does Gordale process personal data?

If successful at interview, we need to process data in order to enter into a contract with you and in some cases, we need to process data to ensure that we comply with our legal obligations e.g. to check a successful applicant’s eligibility to work in the UK before employment starts. We have a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide who to offer a job to. During the recruitment we process health information where we need to make reasonable adjustments for candidates who have a disability.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. The organisation will not transfer your data outside the European Economic Area.

How does Gordale protect data?

We take the security of your data seriously and have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does Gordale keep data?

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The period for which your data will be held will be provided to you in a privacy notice.

If your application for employment is unsuccessful, and you agree to us keeping your data on file, we will hold your data for 6 months in case there are future employment opportunities to which you are suited. At the end of that period, your data will be deleted/destroyed. If you do not consent to us holding your data, your details will be deleted/destroyed immediately following an unsuccessful application.

Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require us to change incorrect or incomplete data;
  • require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where we rely on our legitimate interests as the legal ground for processing; and
  • ask us to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data.

If you would like to exercise any of these rights, you can contact our HR Manager.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly, or at all.

RETURNS POLICY

 

Terms & Conditions

We are happy to exchange or refund any product (excluding jewellery, food and gift vouchers) returned to us in ‘as-sold’ condition with the receipt within 28 days.

  • Goods which are special order, made to measure or cut to length cannot be exchanged or refunded (unless faulty).
  • You must produce your original receipt as proof of purchase. Without the original receipt neither a refund nor an exchange will be given.
  • Refunds will be issued using the same method of payment. If payment is made by credit/debit card, the same card must be used.
  • Gordale reserves the right to refuse a refund or exchange with or without a receipt, without explanation.
  • For promotional offers, such as ‘BOGOF’ or ‘get the cheapest item free’ , all items including the ‘free’ item or any promotional vouchers must be returned in order for us to process the refund. This does not affect your statutory rights.

For information on our Festive Returns Policy, please click here.

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Get In Touch

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Address

Location: Chester High Road,
Burton, South Wirral,
Cheshire CH64 8TF UK

Call Us

Phone: 0151 336 2116

Email Us

Email: admin@gordale.co.uk